Terms and Conditions
T's & C's
Please note there are THREE sections that require your acceptance:
A. ACCOMMODATION AGREEMENT
2. No responsibility is taken for collars, leads, containers, bedding etc. left at the premises.
3. It remains the responsibility of the owners to examine and satisfy themselves as to the suitability of the accommodation offered and, on the signing thereof, agree that they are satisfied with such conditions.
4. It is understood that only dogs that are up to date with all their vaccinations will be accepted at our facilities. Vaccinations must be done at least 2 weeks prior to check in date. Proof of such must be provided.
5. All dogs must be spayed/neutered unless by special arrangement with Proprietor.
6. All dogs must be on an ongoing tick and flea preventative program. If any signs of ticks/fleas are evident, the dog/s will be treated with Nexguard or any other suitable alternative. All charges will be added to the account of the owner.
7. All food is to be supplied by owner. Should the owner require the proprietor to cook food this will need to be pre-arranged at an agreed upon rate. Cooked food is welcome as we have ample freezer space.
8. The guest will sleep on a bed or sofa at night, we also have plenty of dog beds at the hotel which the doggies can choose to sleep on at night or relax on during the day. PLEASE DO NOT BRING DOG BEDS OR BLANKETS AS THEY WILL GET DAMAGED OR SOILED. It is understood that the owners will take full responsibility for any damage done by their dog/s to any Durban Dog Hotel property. Replacement and /or repairs of such items are for the owners account. lt is understood that the testimony of 2 witnesses at the Dog Hotel constitutes sufficient proof that the dog in question damaged the property.
9. All accommodation costs must be paid in advance, and all extra costs incurred during stay must be settled before the animal/s are to be collected by the owner. A 20 percent penalty is incurred for every 10 days payments are overdue.
10.Days of arrival and departure will be included in the number of accommodation days and are charged as full days. Should you pick your dog up after 10am an hourly late fee is incurred until 3pm, thereafter you will be charged a full day fee. Check outs before 10am are not charged for the day of check out.
11.Dogs that are not collected within 5 days after the agreed date of discharge may at the discretion of the Proprietors be handed to the SPCA. It is agreed that the owner shall remain liable for the normal daily rates up to the date of hand over to SPCA.
12.Owners will be contacted in the event of a medical emergency. If the owners of a sick animal could not be reached; the Proprietors will take whichever action they deem appropriate to alleviate the situation. All costs incurred will be for the owners account. An admin fee for vet visits (to cover labor and transport costs will be charged to your account.
13.The choice of Veterinarian will be at sole discretion of the Proprietor should the Owner be unreachable.
14.Should a Durban Dog Hotel staff be bitten by your dog the owner of the dog will be liable for the medical account payment in full.
15.The owner agrees that by booking their pooch into the Durban Dog Hotel there is by default a noncompete clause / agreement that the concept of the Durban Dog Hotel cannot under any circumstances be replicated by the Dog Owner. The dog owner also agrees to having photos or videos of their dog used for The Durban Dog Hotel’s social media advertising. Should the dog owner not agree, he or she must put in type that photos are not to be used for aforementioned purposes.
B. ADMISSION REQUIREMENTS
Vaccinations, Tick and Flea Treatment, Deworming
Note: All vaccinations must be administered at least 14 days prior to visiting Durban Dog Hotel.
We strive to provide our customers with peace of mind that their beloved dog/s will enjoy his/her stay in a disease-free environment. Our facilities are proudly disease free and we ask your assistance to keep it that way.
Before acceptance of a reservation, guests must be up to date with their annual vaccinations and all dogs must be on an ongoing tick & flea treatment (a flea and tick collar is unfortunately insufficient). Your pooch must be on a deworming program. Tick and flea and deworming treatments can be purchased at the hotel.
A copy of the “up-to-date” Vaccination Certificate is required for our records and must be submitted in advance with the required documentation.Confirm with your local vet that the following vaccinations are up-to-date.
DHLPP (So called 5 in 1)
Description: Canine Distemper; Para influenza; Adenovirus Type 2; Parovirus; Leptospirosis.
Frequency: Once every 12 months (for dogs younger than 7 years)
Rabies
Description: Required by lawFrequency: Once every 3 years
Kennel Cough
As a matter of course we expect your dog/s to be tick and worm- free. Should we find any traces of the aforementioned we will immediately apply the necessary preventative remedial treatment for the owner’s account.
Admission Restrictions
Note: To ensure maximum peace and harmony amongst all our K9 visitors, we have the following admission restrictions:
Only well socialized dogs with good manners are welcome.
Aggressive behaviour is not allowed.
Cancellation Policy
Payment upfront secures a booking at The Durban Dog Hotel. This is non-refundable under any circumstances.
Notes
• Admission requirements will apply in all instances.
• Check-in times for sleep-over K9 visitors are to be arranged with the Hotel owner and are arranged to suit the pack.
• Reservations will only be confirmed upon receipt of the following documentation:
o Completed online Check-in form
o Copy of Vaccination Certificate
o Full payment – with bank official proof of payment
The above-mentioned documents may be emailed to info@durbandoghotel.com
C. ONE ON ONE ACCOMMODATION AGREEMENT
1. Whilst all reasonable care and precaution is taken in looking after the animal/s at Durban Dog Hotel, it is distinctly understood that no liability is incurred by the proprietors in respect of any loss or damage to the animal/s through sickness, escape, or from any cause whatsoever.
2. No responsibility is taken for collars, leads, containers, bedding etc. left at the premises.
3. It remains the responsibility of the owners to examine and satisfy themselves as to the suitability of the accommodation offered and, on the signing thereof, agree that they are satisfied with such conditions.
4. It is understood that only dogs that are up to date with all their vaccinations will be accepted at our facilities. Vaccinations must be done at least 2 weeks prior to check in date. Proof of such must be provided.
5. All dogs must be on an ongoing tick and flea preventative program. If any signs of ticks/fleas are evident, the dog/s will be treated with Nexguard or any other suitable alternative. All charges will be added to the account of the owner.
6. All food is to be supplied by owner. Should the owner require the proprietor to cook food this will need to be pre-arranged at an agreed upon rate. Cooked food is welcome as we have ample freezer space.
7. The guest will sleep on a bed or sofa at night, we also have plenty of dog beds at the hotel which the doggies can choose to sleep on at night or relax on during the day. PLEASE DO NOT BRING DOG BEDS OR BLANKETS AS THEY WILL GET DAMAGED OR SOILED. It is understood that the owners will take full responsibility for any damage done by their dog/s to any Durban Dog Hotel property. Replacement and /or repairs of such items are for the owners account. lt is understood that the testimony of 2 witnesses at the Dog Hotel constitutes sufficient proof that the dog in question damaged the property.
8. All accommodation costs must be paid in advance, and all extra costs incurred during stay must be settled before the animal/s are to be collected by the owner. A 20 percent penalty is incurred for every 10 days payments are overdue.
9.Days of arrival and departure will be included in the number of accommodation days and are charged as full days. Should you pick your dog up after 10am you will be charged a full day fee. Check outs before 10am are not charged for the day of check out.
10.Dogs that are not collected within 5 days after the agreed date of discharge may at the discretion of the Proprietors be handed to the SPCA. It is agreed that the owner shall remain liable for the normal daily rates up to the date of hand over to SPCA.
11.Owners will be contacted in the event of a medical emergency. If the owners of a sick animal could not be reached; the Proprietors will take whichever action they deem appropriate to alleviate the situation. All costs incurred will be for the owners account. An admin fee for vet visits (to cover labor and transport costs will be charged to your account.
12.The choice of Veterinarian will be at sole discretion of the Proprietor should the Owner be unreachable.
13.Should a Durban Dog Hotel staff be bitten by your dog the owner of the dog will be liable for the medical account payment in full.
D. DAYCARE TERMS AND CONDITIONS
1. I specifically represent The Durban Dog Hotel and acknowledge the inherent risks involved with dog daycare services. While The Durban Dog Hotel takes all reasonable precautions to ensure safety, I agree that there are risks of injury or illness. (PTY) Ltd that I am the legal owner of my dog. In addition, my dog is healthy, my dog meets the vaccination standards, and my dog has not harmed/shown aggression or threatening behaviour towards any person(s) or other dogs (s) and has not been exposed to any communicable disease within the 30 days immediately before admission of daycare. I further agree to inform The Durban Dog Hotel Pty Ltd of any changes in my dogs’ condition and/or behaviour before any daycare visit.
2. I understand that my dog must be spayed or neutered before attending daycare (if 5 months of age or older). In addition, am not permitted to bring any personal items to daycare.
3. I understand that daycare at The Durban Dog Hotel starts from 7 am to 6 pm on Mon to Friday and 8 am to 3 pm on Saturday to Sunday. Dogs not picked up closing time will be charged R60 for every 15 minutes late.
4. I understand that my dog is required to be fully vaccinated and I will provide The Durban Dog Hotel Pty Ltd with proof thereof from my veterinarian. I agree to provide annual vaccinations to The Durban Dog Hotel. I acknowledge that it is my responsibility to ensure that my dog is fully vaccinated and The Durban Dog Hotel Pty Ltd reserves the right to remove my dog from the facility if she or he is not fully vaccinated.
5. I understand that The Durban Dog Hotel Pty Ltd is an organic environment, where packs have close physical play contact with one another. I acknowledge that The Durban Dog Hotel Pty Ltd does all it can and offers 100% supervision, no amount of supervision can prevent the possibility of injury or illness to my dog.
6. I understand that daycare at The Durban Dog Hotel is a cage-free service. I accept the risks involved and solely agree and I am solely responsible for any damages that result from injuries caused by my dog while at The Durban Dog Hotel Pty Ltd. I agree to indemnify and hold The Durban Dog Hotel from any claims, liabilities, costs, and expenses, including court costs and attorney fees, arising out of any harm, injury, or damage caused by my dog to other dogs or persons. This includes any injuries or illnesses except in cases of gross negligence or intentional misconduct by The Durban Dog Hotel. from any claims, liabilities, costs and expenses, including court costs and attorney fees, arising out of any harm or injury caused by my dog to other dogs or persons. I authorise The Durban Dog Hotel Pty Ltd to do whatever is deemed necessary for the safety, health and well-being of my dog and I agree to assume full financial responsibility for any medical expenses incurred. I expressively waive and relinquish any claims against The Durban Dog Hotel Pty Ltd, its employees, agents and representatives for any injury, illness or harm to my dog. Under no circumstances will The Durban Dog Hotel be liable for consequential damages or damages beyond the replacement value of my dog.
7. I understand that The Durban Dog Hote Pty Ltd reserves the right to refuse admittance to any dog that displays signs of untreated or potentially contagious conditions, demonstrates aggressive behaviour, or fails our standard health and temperament policies. I further understand and agree that any problems that develop with my dog will be treated as deemed appropriate by the staff at The Durban Dog Hotel, at their Sole discretion.
8. In the event any provisions of this agreement are declared by a court of competent jurisdiction to be unenforceable, the remaining provisions shall remain in full force and effect.
9. By registering and accepting the “Monthly Debit Order Authorisation” of the Online Membership Application, you indicate your acceptance of the terms and conditions of this Agreement at which point this Agreement shall commence and be binding as between the parties hereto, being you and The Durban Dog Hotel. Your membership starts immediately. This Agreement shall continue indefinitely until terminated by either of the parties.
10. Subject to the Consumer Protection Act, payments made by debit order are not refundable under any circumstances.
11 The Durban Dog Hotel reserves the right to implement changes to the Monthly Fee at such times and in such manner as it may in its sole discretion determine and will provide you with two months’ notice of any fee increase.
12. The Durban Dog Hotel may terminate this Agreement on written notification to you should you breach any of the terms and conditions set out in this Agreement or breach the Rules of Membership.
13. Upon termination of this Agreement, your membership of The Durban Dog Hotel shall cease and you shall no longer have access to the Hotel and the use of its facilities, unless otherwise agreed.
14. You cannot transfer or assign this Membership Agreement to anyone else.
15. You may not permit another person to use your membership rights and privileges.
16. If we take no action or let you off any breach of this Agreement or give you extra time to pay or comply, it will not stop us from enforcing the terms of this Agreement strictly at a future date.
17. All notices and cancellations in terms of this Agreement must be in email form, There will be a 2-month cancellation notice period.
18. Refund Policy for Unredeemed Services: Clients acknowledge and agree that all payments made for daycare services at The Durban Dog Hotel are non-refundable. This includes any days paid for but not redeemed by the client. This policy is in place to ensure optimal scheduling and resource allocation. Clients are encouraged to manage their bookings responsibly to make full use of their purchased daycare days.
