FAQ's

Answering your Questions

Frequently Asked Questions

For most general queries and questions, you would find the answer in these FAQs. For any query beyond this list, please contact us using the link below.

Poochies are with their pack leaders 24/7 hours a day, they go on walks on the 12 acres of land. This takes place early morning till just before 6pm. Poochies also have the option of going inside and relaxing. The property is also sectioned so that small puppies can be with small puppies and older dogs can be kept with older dogs and the big robust pooches can party it up together without hurting any small dogs.

Durban Dog Hotel rates and prices for dog staying at the Durban Dog Hotel

Out of season

1 dog R275 exc vat per dog per day

2 dogs R200 exc vat per dog per day

3 dogs R185 exc per dog per day

4 dogs and up R150 exc vat per dog per day

Peak seasons

Easter Weekend and Christmas, December 15th – 15 Jan

1 dog R300 ex vat per dog per day

2 dogs R225 ex vat per dog per day

3 dogs R200 ex vat per dog per day

4 dogs and up R185 exc vat per dog per day

Long term stays

3 weeks and over

R275 including VAT per dog per day

1 month and over

R250 including VAT per dog per day

Please enquire with the office for longer term stays

Do we offer a pensioner discounted rate?

Yes, we do!

5 % off!

These are bath and grooming prices only

Bath Small Short Hair – R130.00

Bath Small Long Hair – R150.00

Bath Medium Short Hair – R170.00

Bath Medium Long Hair – R190.00

Bath Large Short Hair – R210.00

Bath Large Long Hair – R230.00

Dogs will be slowly introduced to one another whilst leashed and only once they prove comfortable will they be unleashed. Any dogs that are temperamental and showing signs of aggression will need to go into separation. Separation involves your poochie being placed with his/her very own person who is a 24/7 carer to only your doggie. Please note this is at an extra fee. We will always contact you before moving forward with a separation.

Management and the pack leaders will be there to give your pooch their undivided attention

Dog owners must bring dog food and/or choose food off our fabulous tail wagging doggie menu.
Fur kids must come with a collar and tag that has a name and contactable number on.

Please see our Booking Terms and Conditions for more detail on this.

The 12 acres is fully fenced. We regularily do a perimeter check of the property and check for any holes or breaks in the fence and we do our absolute utmost to ensure all gates are meticulously controlled.

Please do keep in mind though that this is a home environment, everything in our power has been done to ensure no dog can get out of the premises but if you would like total security with no human error a kennel where dogs are caged for their full stay is recommended. Having said this, a well-known kennel in our area where dogs are caged, has had a dog escape. Human error, severe separation anxiety and ‘houdini breeds’ are factors. The Durban Dog Hotel holds no liability for escape artist pooches.

Baths are available on request according to poochie size and fur length

WhatsApp updates are given 5 days of the week including photos and videos of your poochies vacay or day care.

No. The Durban Dog Hotel religiously treats the hotel and garden for fleas and ticks and no dogs are permitted entry onto the premises without confirmation of their being on a reliable monthly flea/tick treatment. Once every 30 days the 12 acres is treated with pet friendly disinfectant to kill any germs and keep the hotel clean and fresh for your baby.

The 5 in 1, Kennel Cough as well as Rabies. Dogs that have never been vaccinated before or who’s vaccinations are expired for over one month will have to wait for 14 days before being able to check into the hotel. Vaccines do not stimulate immunity immediately they are administered. Once a vaccine is administered the antigens must be recognised, responded to and remembered by the immune system. In most cases protection does not begin until 5 days after vaccination. Full protection from a vaccine usually takes up to 14 days. We also strongly recommend the kennel cough vaccine.

Doggies can be likened to children. If your dog goes out regularly and socializes with different people and doggies and explores new environments on a regular basis it is highly unlikely that your healthy doggie will become ill at the hotel as he/she has been exposed to and has therefore developed an immunity to most germs. If your doggie is a home body and doesn’t leave the house he/she will have little immunity against germs and bugs and may get an upset tummy or the like as they interact with doggies and people at the hotel for the first time. We have a full time cleaning staff and we pride ourselves on having a clean hotel but there will always be germs as your pooch is vacationing with other live beings (dogs and people). To prepare for your poochies vacation please ensure he or she is socialized, otherwise please consider our separation option (doggie stays with one person only and no other doggies). We also offer protexin, a great probiotic with you can order for your poochie to support his/her system during their stay – please request on your online check in form.

Monday – Friday 8 am – 2 pm

Saturday- Sunday 8 am – 2 pm

Monday – Friday is 10 am, for all checkouts after 10 am we charge an hourly late fee, and after 3 pm, we charge a full-day rate. Checkout closes at 6 pm.

Saturday- Sunday is 10 am, for all checkouts after 10 am we charge an hourly late fee, and after 12 pm, we charge a full day rate. Checkout closes at 3 pm.

We are able to administer most medications that you bring with for your pooch.

We do not carry prescription medications at the hotel but have over the counter dog meds, e.g. diomec, protexin, rescue, F10 cream etc, for minor issues, which we will ask your permission before administering.

We also have a personal vet that comes out to the hotel and is on call for us when needed.

We are based in Waterfall, Durban. 58 Kundalila Road.

Google maps link

https://itly.co.za/ZyTJS

The Reservation link is if you want to book your dog or dogs in

Make a Booking

Register as a customer link is

https://durbandoghotel.com/crm/authentication/register

You must be registered as a customer before you can make a reservation, and you only need to register once.

Drop off should be before 2pm to ensure the smooth integration of the dogs and the settling in to the hotel pack life. please call us to arrange for any exceptions.

Don’t forget check-in on public holidays is 8am

Check out times

Monday to Friday before 6pm

Saturdays and Sundays and public holidays before 3pm

We open Monday to Friday at 7am

Saturday and Sundays at 8am.

Please be aware that we only take dogs after their 3rd round of vaccinations and puppies are allowed after their first vaccinations

We need all dogs to have their 5 in 1, Rabies and Kennel cough Vaccine before their stay

Nobivac DHPPi is for the active immunization of dogs against canine distemper, infectious canine hepatitis, canine parvovirus disease, and canine parainfluenza virus infection.

Vanguard® Plus 5 is for canine distemper (CD) virus, infectious canine hepatitis (ICH) caused by canine adenovirus type 1 (CAV-1), respiratory disease caused by canine adenovirus type 2 (CAV-2), canine parainfluenza (CPI) virus and canine parvoviral enteritis caused by canine parvovirus (CPV).

The two above are 5 in 1 vaccinations, and they DO NOT include Rabies and the kennel cough vaccine.

Kennel Cough Vaccine and the Rabies Vaccine need to be requested at the vet.

5 in 1 vaccination needs to be done annually

Rabies vaccination needs to be done annually

Your puppy will usually begin a vaccination program at around six to eight weeks of age.

7 to 9 weeks:

Distemper, infectious hepatitis, and parvovirus, although this may start earlier if the puppy is in an infected environment.

11 to 13 weeks:

Booster for 3 previous vaccinations + rabies and leptospirosis.

15 to 17 weeks:

Rabies and leptospirosis boosters.

15 months:

Boosters for all vaccines above.

Please be aware that we only take puppies after their 3rd round of vaccinations.

Please note for our hotel guests staying over 3 days, they will need kibbles added to their hotel meals as it does not have the roughage the kibbles provide. We advise you to bring some kibbles in order to add some to their hotel meals

Meet and greets are held at the hotel. They need to be booked in advance. It normally lasts around 30 minutes. A meet and greet is where Sonseirai (One of the owners of the Durban Dog Hotel and our animal behaviorist) introduces your pooch to other social doggies to see if your pooch will cope and thrive in a pack environment or if they would do better away from other dogs and stay with his own person 24/7 in our One on One Care stays

We do require all pooches that want to go into our hotel / day-care pack stays to be spayed / neutered after the age of 5 months. W when your pooch is over the age of 5 months they tend to come on season as soon as they are around other pooches. This will make for a very uncomfortable stay as your pooch will come on season, leading to unnecessary irritation in the pack by all the mounting to and from the other pooches in the pack.

At the DDH we have a strict screening process for all doggie guests. Dogs have to be social to be in a pack environment and if a dog is not social with other dogs we do offer a one on one service for your precious pooch pal, which includes all the same activities as the pack life just with no pooch pals, like a preschool environment, at times dogs will be dogs and kids do squabble. We have trained staff that oversees each pack and can intervene and manage any situation that arrives.

Our oldest dog that has come to the hotel regularly is 21 years old

We have a retirement section with a dedicated and loving pack leader who loves the oldies. they bask in the sun, relax on the porch, enjoy a little walk and enjoy their sunset years in peace.

Dogs that are aggressive towards other dogs have the option of a one-on-one stay.

We do not take people aggressive dogs.

Our resident dog behaviourist has dealt with many aggressive dogs in the past and would be happy to help with any training if needed.

In the house in the bed with their person, or couch or dog bed if they prefer.

5 days out of 7. no Wednesdays or Sundays, videos and photo updates will be sent

Maximum of 10 dogs

Walk times in 12 acres

Ball times

Bubble times

Treasure hunts

Treat times

Nap times

Grooming times

Free play

Daily between 7 to 8 am and 4 to 5 pm.

The DDH does offer tick and flee pills which can we purchased and administered on arrival.

We highly recommend your pet is up to date with the tick and flea treatments and parts of the 12 acres property have certain types of bush that do carry ticks.

We do a health check every day so we would pick up on any ticks or fleas but dogs are still prone to getting tick bite fever if their flea treatment is out of date

Because of the home environment of dogs sleeping in their pack leaders’ beds, baths are compulsory for long stays once every 10 days.

Each integration into a pack is overseen by a dog behaviorist. integrations are done slowly. we introduce the new pup to one other doggy first, once they are comfortable with one another the next one is introduced, and so on. maximum number of dogs in a pack is 10.

We match dogs according to size, age, and temperament.

Dogs are born to be social animals and they end up having a blast in a pack environment!

Unfortunately, not but we have had the occasional fish and hamster