Durban Dog Hotel FAQ

FAQ Pawfectly Answered

Don't worry, be happy ­čÖé

"Thank you for treating our pup like your own!"

Candice Schneider - Account Manager, Project Room

1. Where are the dogs kept?

Dogs will have the full run of the 5 acres of fenced land from morning to early evening.They will have the option of coming inside too. After 6pm they will be inside the hotel. The fur kids sleep with their pack leader on a bed or sofa if they prefer. The property is also sectioned so that small puppies can be with small puppies and older dogs can be kept with older dogs and the big robust pooches can party it up together without hurting any small dogs.

2. What if my dog doesn't get along with another dog?

Dogs will be slowly introduced to one another whilst leashed and only once they prove comfortable will they be unleashed. Any dogs that are temperamental will be kept separate from the pack in a spacious playroom and rotated on run free time.Sonseirai does not take unsocialised dogs so two dogs not getting on is a great rarity.

3. Who will take care of my dog?

Sonseirai and the pack leaders will be there to give your pooch their undivided attention.

4. What must I bring?

Dog owners must bring dog food or discuss beforehand with Sonseirai should food need to be cooked and a rate will be arranged. Dog owners must provide a dog bed or blanket for the dog to rest on during the day. Fur kids must come with a collar and lead. 

5. What happens if my dog gets sick?

Please see forms for more detail on this.

6. Can my dog escape the property?

The 5 acres is fully fenced. Please do keep in mind though that this is a home environment, everything in our power has been done to ensure no dog can get out of the premises but if you would like total security with no human error a kennel where dogs are caged for their full stay is recommended. Having said this, a well known kennel in our area where dogs are caged, has had a dog escape. Human error, severe separation anxiety and 'houdini breeds' are factors. The Durban Dog Hotel holds no liability for escape artist pooches.

7. Will my dog be groomed?

There is a compulsory grooming session every 7 days at a fee of R150 per pooch. This includes a wash, dry and brush. Baths are available on request for an additional R150 per pooch.

8. How will I know my fur baby is doing okay?

WhatsApp updates are given 5 days of the week including photos and videos of your poochies vacay or day care.

9. Will my fur baby come home with fleas and ticks?

No. The Durban Dog Hotel religiously treats the hotel and garden for fleas and ticks and no dogs are permitted entry onto the premises without confirmation of their being on a reliable monthly flea/tick treatment. Once every 30 days the 5 acres is treated with pet friendly disinfectant to kill any germs and keep the hotel clean and fresh for your baby.

10. What vaccinations are required for my dog to stay at the DDH?

The 5 in 1, Kennel Cough as well as Rabies. Dogs that have never been vaccinated before or who's vaccinations are expired for over one month will have to wait for 14 days before being able to check into the hotel. Vaccines do not stimulate immunity immediately they are administered. Once a vaccine is administered the antigens must be recognised, responded to and remembered by the immune system. In most cases protection does not begin until 5 days after vaccination. Full protection from a vaccine usually takes up to 14 days.

11. I came to drop off my dog and realised that one or more of his/her vaccinations are expired for over one month. Can you make a one time exception for me and still allow me to drop-off my dog?

No, we will have to decline your check-in for your dog and our other doggie guests safety. We CANNOT make any exceptions.

    5 star review  If I could gove you 10 stars I would ÔÖí You ladies are incredible! Not only did you take the stress of us during the immigration process but off our two little babies too! I cannot believe the change in our two girls. Particularly Layla, you have an amazing set up and such a special gift! Thank you for everything Candice and sonseirai! You really did make the transition from home a hassle free and enjoyable one for our dogs! Highly recommend you to anyone!

    thumb Chlo├ź Kippen
    11/20/2015

    5 star review  Wow!! What an awesome place and such amazing people ´┐Ż Thanks to Sonseirai, Candice, Gert & Hannah for caring for our Bella while we were away. We know she had a ball and was completely exhausted & happy when we fetched her. The updates you send are great & we are so glad that we have found the DDH ´┐Ż We will see you soon ´┐Ż

    thumb Jo De Souza Webber
    2/05/2018

    5 star review  We don't have the easiest dogs in the world to look after - two sausage dogs, one with behavioral problems - and Sonserai and her team made every effort, first to make them feel safe and happy, and second to assist with barking, jealousy and fear. Not only have the boys spent countless weekends and holidays with DDH, they have come out of it with new respect for the rules of our family and how to behave. They LISTEN to us and have never been healthier or happier. I cant express how much we appreciate the DDH team for everything they have done for us. They are a part of our Pack now too ­čÖé

    thumb Michelle Bailey
    1/16/2017

    5 star review  My precious yorkie Benjy loves his home away from home and the tlc he receives from both Sonserei n Candice and their amazing team. When we travel we know benjy is in the best care n makes our holidays so much more enjoyable. Thank you for all the love n special attention to benjys needs. DDH you rock.

    thumb Nera Moodley
    1/16/2017

    5 star review  Today our dogs started boarding at the hotel. Got some pics already! Settling well ! Have the feeling they are gonna have an amazing holiday surrounded by other dogs and lovely staff taking care of them!

    thumb Lliana Valbuena
    3/01/2018