FAQ Pawfectly Answered
Don't worry, be happy 🙂
"Thank you for treating our pup like your own!"
Candice Schneider - Account Manager, Project Room
1. Where are the dogs kept?
Dogs will have the full run of the 5 acres of fenced land from morning to early evening.They will have the option of coming inside too. After 6pm they will be inside the hotel. The fur kids sleep with their pack leader on a bed or sofa if they prefer. The property is also sectioned so that small puppies can be with small puppies and older dogs can be kept with older dogs and the big robust pooches can party it up together without hurting any small dogs.
2. What if my dog doesn't get along with another dog?
Dogs will be slowly introduced to one another whilst leashed and only once they prove comfortable will they be unleashed. Any dogs that are temperamental will be kept separate from the pack in a spacious playroom and rotated on run free time.Sonseirai does not take unsocialised dogs so two dogs not getting on is a great rarity.
3. Who will take care of my dog?
Management and the pack leaders will be there to give your pooch their undivided attention.
4. What must I bring?
Dog owners must bring dog food and/or choose food off our fabulous tail wagging doggie menu.
Fur kids must come with a collar and tag that has a name and contactable number on.
5. What happens if my dog gets sick?
Please see our Booking Terms and Conditions for more detail on this.
6. Can my dog escape the property?
The 5 acres is fully fenced. We also have a double gate that is manned by a security/doorman .
Please do keep in mind though that this is a home environment, everything in our power has been done to ensure no dog can get out of the premises but if you would like total security with no human error a kennel where dogs are caged for their full stay is recommended. Having said this, a well known kennel in our area where dogs are caged, has had a dog escape. Human error, severe separation anxiety and 'houdini breeds' are factors. The Durban Dog Hotel holds no liability for escape artist pooches.
7. Will my dog be groomed?
Baths are available on request for an additional R150 per pooch.
8. How will I know my fur baby is doing okay?
WhatsApp updates are given 5 days of the week including photos and videos of your poochies vacay or day care.
9. Will my fur baby come home with fleas and ticks?
No. The Durban Dog Hotel religiously treats the hotel and garden for fleas and ticks and no dogs are permitted entry onto the premises without confirmation of their being on a reliable monthly flea/tick treatment. Once every 30 days the 5 acres is treated with pet friendly disinfectant to kill any germs and keep the hotel clean and fresh for your baby.
10. What vaccinations are required for my dog to stay at the DDH?
The 5 in 1, Kennel Cough as well as Rabies. Dogs that have never been vaccinated before or who's vaccinations are expired for over one month will have to wait for 14 days before being able to check into the hotel. Vaccines do not stimulate immunity immediately they are administered. Once a vaccine is administered the antigens must be recognised, responded to and remembered by the immune system. In most cases protection does not begin until 5 days after vaccination. Full protection from a vaccine usually takes up to 14 days.
11. I came to drop off my dog and realised that one or more of his/her vaccinations are expired for over one month. Can you make a one time exception for me and still allow me to drop-off my dog?
No, we will have to decline your check-in for your dog and our other doggie guests safety. We CANNOT make any exceptions.
Sonserai and her team are true miracle workers. I sent my fur babies to the durban dog hotel for 3 weeks of behavioral therapy as two babies are from the same litter and the male dog was super dominant and possessive of me and his territory. Sonserai worked with them and now they can sit together in the car, sit on the same sofa and share my attention without any problem. They both had confidence and anxiety issues and Sonserai helped them with this. It’s truly amazing to see their transformation and I am so grateful for the help as now they are both happier dogs. I wholeheartedly recommend this amazing team and the hotel for your beloved babies as they will be loved and spoiled and are most definitely in excellent hands. The doggies are taken excellent care of and are excercised and stimulated throughout the day and the best part is that the hotel staff send you daily whatsapp posts so you don’t miss your babies too much. Sonserai brought the doggies home after their therapy to reintegrate them and her rapport with animals is phenomenal. They fell in love with her in three weeks whereas before this they disliked all people except family. I will be eternally grateful as my babies are happy and less aggressive towards each other.
Jake, our beloved 5year old Yorkie, had the time of his life over December at Durban Dog Hotel in Waterfall. He was cuddled, taken on pack walks and generally had a blast! Can’t thank you enough for the care AND the fun he had at your home away from home Candice and Sonserai x
I would like to thank Candice and her team for taking such good care of Roxy during the 1 month holiday she spent with you. Roxy was treated like royalty and was very spoilt. She came back home so relaxed. Thank you again for taking such good care of her. We could relax during our holiday knowing that she was in good hands with the regular updates we used to get. Roxy will be back again at the dog hotel. #lovedogs#durbandoghotel
DDH is truly a gem of a place! Chai & Mocha have a marvellous time whenever they are there & dont get an opportunity to miss home when I am away. The daily updates ensure that I am always at ease knowing that they are happy & safe. Chai is not an easy an easy dog to handle & yet the staff at DDH welcome him with the warmest of hearts. Would recommend DDH without hesitation!
A very big thank you to Candice and Sonseira. We left our little old Lady Jilly a 12 year old Jack Russell for a long weekend with Candice and Sonseira. It was the first time that Jilly has been separate from us..... Every day I got photos and little report how Jilly was doing. I could not have had a better place for my Jilly,then with you girls. 5 🌟🌟🌟🌟🌟recommendation in every way We live in Shelly Beach and whenever I am going to kloof for the day.......jilly will go for her after care to her little "kindergarten " Jilly loves it,and so do I Thank you 💟