FAQ Pawfectly Answered
Don't worry, be happy 🙂
"Thank you for treating our pup like your own!"
Candice Schneider - Account Manager, Project Room
1. Where are the dogs kept?
Dogs will have the full run of the 5 acres of fenced land from morning to early evening.They will have the option of coming inside too. After 6pm they will be inside the hotel. The fur kids sleep with their pack leader on a bed or sofa if they prefer. The property is also sectioned so that small puppies can be with small puppies and older dogs can be kept with older dogs and the big robust pooches can party it up together without hurting any small dogs.
2. What if my dog doesn't get along with another dog?
Dogs will be slowly introduced to one another whilst leashed and only once they prove comfortable will they be unleashed. Any dogs that are temperamental will be kept separate from the pack in a spacious playroom and rotated on run free time.Sonseirai does not take unsocialised dogs so two dogs not getting on is a great rarity.
3. Who will take care of my dog?
Management and the pack leaders will be there to give your pooch their undivided attention.
4. What must I bring?
Dog owners must bring dog food and/or choose food off our fabulous tail wagging doggie menu.
Fur kids must come with a collar and tag that has a name and contactable number on.
5. What happens if my dog gets sick?
Please see our Booking Terms and Conditions for more detail on this.
6. Can my dog escape the property?
The 5 acres is fully fenced. We also have a double gate that is manned by a security/doorman .
Please do keep in mind though that this is a home environment, everything in our power has been done to ensure no dog can get out of the premises but if you would like total security with no human error a kennel where dogs are caged for their full stay is recommended. Having said this, a well known kennel in our area where dogs are caged, has had a dog escape. Human error, severe separation anxiety and 'houdini breeds' are factors. The Durban Dog Hotel holds no liability for escape artist pooches.
7. Will my dog be groomed?
Baths are available on request for an additional R150 per pooch.
8. How will I know my fur baby is doing okay?
WhatsApp updates are given 5 days of the week including photos and videos of your poochies vacay or day care.
9. Will my fur baby come home with fleas and ticks?
No. The Durban Dog Hotel religiously treats the hotel and garden for fleas and ticks and no dogs are permitted entry onto the premises without confirmation of their being on a reliable monthly flea/tick treatment. Once every 30 days the 5 acres is treated with pet friendly disinfectant to kill any germs and keep the hotel clean and fresh for your baby.
10. What vaccinations are required for my dog to stay at the DDH?
The 5 in 1, Kennel Cough as well as Rabies. Dogs that have never been vaccinated before or who's vaccinations are expired for over one month will have to wait for 14 days before being able to check into the hotel. Vaccines do not stimulate immunity immediately they are administered. Once a vaccine is administered the antigens must be recognised, responded to and remembered by the immune system. In most cases protection does not begin until 5 days after vaccination. Full protection from a vaccine usually takes up to 14 days.
11. I came to drop off my dog and realised that one or more of his/her vaccinations are expired for over one month. Can you make a one time exception for me and still allow me to drop-off my dog?
No, we will have to decline your check-in for your dog and our other doggie guests safety. We CANNOT make any exceptions.
We love sending our fur babies to The Durban Dog Hotel and; Paddy and Lola love visiting. We can't thank the team enough for taking care of our babies on so many occassions. We know that when we drop them off that they're in good hands and will be well cared for. We also love receiving the regular updates and photos. Keep up the good work!!!
Wow what an amazing place. It was our first time leaving our boy here. He was so well taken care of. A home away from home. He enjoyed every moment here. They always keep you updated on your pooch. Duke will definitely be back for another stay.
Rory Naidoo was a guest and the ❤️and attention he got was remarkable 👍👍👍👍👍more especially while he been diagnosed with lymphoma
I took my puppy Zara there from 10 weeks old as I did not want to leave her alone at home. Best decision l have ever made. Zara was made to feel at home and was looked after so well. Zara is now six months old still goes to doggie daycare on occasions and when we go away l know Zara is in the best care. The dogs are not in cages but have the run of a beautiful garden with lots to do during tge day and also get taken for a walk to the park. Thank you so much for looking after Zara so well.
We have entrusted our fur baby Lexi to The Durban Dog Hotel. This is the most amazing place for dogs! Both Candice and Sonseirai are amazing with the dogs .... No kennels or cages, lots of love and attention were key for us, and this Lexi got in heaps. Lexi has been to The Hotel a couple of times and we will continue to send her there ..... she has the time of her life there, constant photos and video updates are the proof of that 🙂