Durban Dog Hotel FAQ

FAQ Pawfectly Answered

Don't worry, be happy ­čÖé

"Thank you for treating our pup like your own!"

Candice Schneider - Account Manager, Project Room

1. Where are the dogs kept?

Dogs will have the full run of the 5 acres of fenced land from morning to early evening.They will have the option of coming inside too. After 6pm they will be inside the hotel. The fur kids sleep with their pack leader on a bed or sofa if they prefer. The property is also sectioned so that small puppies can be with small puppies and older dogs can be kept with older dogs and the big robust pooches can party it up together without hurting any small dogs.

2. What if my dog doesn't get along with another dog?

Dogs will be slowly introduced to one another whilst leashed and only once they prove comfortable will they be unleashed. Any dogs that are temperamental will be kept separate from the pack in a spacious playroom and rotated on run free time.Sonseirai does not take unsocialised dogs so two dogs not getting on is a great rarity.

3. Who will take care of my dog?

Sonseirai and the pack leaders will be there to give your pooch their undivided attention.

4. What must I bring?

Dog owners must bring dog food or discuss beforehand with Sonseirai should food need to be cooked and a rate will be arranged. Dog owners must provide a dog bed or blanket for the dog to rest on during the day. Fur kids must come with a collar and lead. 

5. What happens if my dog gets sick?

Please see forms for more detail on this.

6. Can my dog escape the property?

The 5 acres is fully fenced. Please do keep in mind though that this is a home environment, everything in our power has been done to ensure no dog can get out of the premises but if you would like total security with no human error a kennel where dogs are caged for their full stay is recommended. Having said this, a well known kennel in our area where dogs are caged, has had a dog escape. Human error, severe separation anxiety and 'houdini breeds' are factors. The Durban Dog Hotel holds no liability for escape artist pooches.

7. Will my dog be groomed?

There is a compulsory grooming session every 7 days at a fee of R150 per pooch. This includes a wash, dry and brush. Baths are available on request for an additional R150 per pooch.

8. How will I know my fur baby is doing okay?

WhatsApp updates are given 5 days of the week including photos and videos of your poochies vacay or day care.

9. Will my fur baby come home with fleas and ticks?

No. The Durban Dog Hotel religiously treats the hotel and garden for fleas and ticks and no dogs are permitted entry onto the premises without confirmation of their being on a reliable monthly flea/tick treatment. Once every 30 days the 5 acres is treated with pet friendly disinfectant to kill any germs and keep the hotel clean and fresh for your baby.

10. What vaccinations are required for my dog to stay at the DDH?

The 5 in 1, Kennel Cough as well as Rabies. Dogs that have never been vaccinated before or who's vaccinations are expired for over one month will have to wait for 14 days before being able to check into the hotel. Vaccines do not stimulate immunity immediately they are administered. Once a vaccine is administered the antigens must be recognised, responded to and remembered by the immune system. In most cases protection does not begin until 5 days after vaccination. Full protection from a vaccine usually takes up to 14 days.

11. I came to drop off my dog and realised that one or more of his/her vaccinations are expired for over one month. Can you make a one time exception for me and still allow me to drop-off my dog?

No, we will have to decline your check-in for your dog and our other doggie guests safety. We CANNOT make any exceptions.

    5 star review  Awesome! You girls rock, Kendra, Diesel and Milicent loved their stay

    thumb Wendy Weir
    5/10/2016

    5 star review  Thank you Sonseirai, Candice and team. It's been the first time ever that our babies have been staying away from home. I actually think that Bella would have preferred an extended stay. Thank you for providing a home away from home for our precious little children.

    thumb Mergan Chetty
    1/09/2018

    5 star review  Our dogs love the dog hotel. When we go away so do they and have a ball. We get updates every day with photos so you can see how much they enjoy it. Sonseirai has even made a breakthrough with our unsocial dog to the extent he is enjoying other dogs company! A true dog behavourist. We will continue to go on holiday with peace of mind knowing our babies are in safe hands.

    thumb Lauren Michelle Tennent
    8/22/2016

    5 star review  A very big thank you to Candice and Sonseira. We left our little old Lady Jilly a 12 year old Jack Russell for a long weekend with Candice and Sonseira. It was the first time that Jilly has been separate from us..... Every day I got photos and little report how Jilly was doing. I could not have had a better place for my Jilly,then with you girls. 5 ­čîč­čîč­čîč­čîč­čîčrecommendation in every way We live in Shelly Beach and whenever I am going to kloof for the day.......jilly will go for her after care to her little "kindergarten " Jilly loves it,and so do I Thank you ­čĺč

    thumb Ulrike van der Ham
    7/20/2017

    5 star review  We love the Doggie Hotel!! And more importantly so does our Vaby (Vader the Doberman!) Spending her holidays at the hotel has done so much for her - socialising, spending time in the pack and loves her park time with all her friends ÔÇŽ she is always so excited when we drive up to the gate which is a good indication that she loves the place!

    thumb JoNo Nienaber
    1/28/2017