Durban Dog Hotel FAQ

FAQ Pawfectly Answered

Don't worry, be happy 🙂

"Thank you for treating our pup like your own!"

Candice Schneider - Account Manager, Project Room

1. Where are the dogs kept?

Dogs will have the full run of the 5 acres of fenced land from morning to early evening.They will have the option of coming inside too. After 6pm they will be inside the hotel. The fur kids sleep with their pack leader on a bed or sofa if they prefer. The property is also sectioned so that small puppies can be with small puppies and older dogs can be kept with older dogs and the big robust pooches can party it up together without hurting any small dogs.

2. What if my dog doesn't get along with another dog?

Dogs will be slowly introduced to one another whilst leashed and only once they prove comfortable will they be unleashed. Any dogs that are temperamental will be kept separate from the pack in a spacious playroom and rotated on run free time.Sonseirai does not take unsocialised dogs so two dogs not getting on is a great rarity.

3. Who will take care of my dog?

Management and the pack leaders will be there to give your pooch their undivided attention.

4. What must I bring?

Dog owners must bring dog food and/or choose food off our fabulous tail wagging doggie menu​.
Fur kids must come with a collar and tag that has a name and contactable number on.

5. What happens if my dog gets sick?

Please see our Booking Terms and Conditions for more detail on this.

6. Can my dog escape the property?

The 5 acres is fully fenced. We also have a double gate that is manned by a security/doorman .

Please do keep in mind though that this is a home environment, everything in our power has been done to ensure no dog can get out of the premises but if you would like total security with no human error a kennel where dogs are caged for their full stay is recommended. Having said this, a well known kennel in our area where dogs are caged, has had a dog escape. Human error, severe separation anxiety and 'houdini breeds' are factors. The Durban Dog Hotel holds no liability for escape artist pooches.

7. Will my dog be groomed?

Baths are available on request for an additional R150 per pooch.

8. How will I know my fur baby is doing okay?

WhatsApp updates are given 5 days of the week including photos and videos of your poochies vacay or day care.

9. Will my fur baby come home with fleas and ticks?

No. The Durban Dog Hotel religiously treats the hotel and garden for fleas and ticks and no dogs are permitted entry onto the premises without confirmation of their being on a reliable monthly flea/tick treatment. Once every 30 days the 5 acres is treated with pet friendly disinfectant to kill any germs and keep the hotel clean and fresh for your baby.

10. What vaccinations are required for my dog to stay at the DDH?

The 5 in 1, Kennel Cough as well as Rabies. Dogs that have never been vaccinated before or who's vaccinations are expired for over one month will have to wait for 14 days before being able to check into the hotel. Vaccines do not stimulate immunity immediately they are administered. Once a vaccine is administered the antigens must be recognised, responded to and remembered by the immune system. In most cases protection does not begin until 5 days after vaccination. Full protection from a vaccine usually takes up to 14 days.

11. I came to drop off my dog and realised that one or more of his/her vaccinations are expired for over one month. Can you make a one time exception for me and still allow me to drop-off my dog?

No, we will have to decline your check-in for your dog and our other doggie guests safety. We CANNOT make any exceptions.

Durban Dog Hotel Services - Behaviour Modification

    5 star review  A very big thank you to Candice and Sonseira. We left our little old Lady Jilly a 12 year old Jack Russell for a long weekend with Candice and Sonseira. It was the first time that Jilly has been separate from us..... Every day I got photos and little report how Jilly was doing. I could not have had a better place for my Jilly,then with you girls. 5 🌟🌟🌟🌟🌟recommendation in every way We live in Shelly Beach and whenever I am going to kloof for the day.......jilly will go for her after care to her little "kindergarten " Jilly loves it,and so do I Thank you 💟

    thumb Ulrike van der Ham
    7/20/2017

    5 star review  We have entrusted our fur baby Lexi to The Durban Dog Hotel. This is the most amazing place for dogs! Both Candice and Sonseirai are amazing with the dogs .... No kennels or cages, lots of love and attention were key for us, and this Lexi got in heaps. Lexi has been to The Hotel a couple of times and we will continue to send her there ..... she has the time of her life there, constant photos and video updates are the proof of that 🙂

    thumb Penni Bremner
    8/22/2016

    5 star review  Our Daisy has stayed with Sonseirai and Candice over the years and always has a great time. Their new hotel is spectacular and as always, Daisy was cared for and loved and I am sure, didn't miss us at all!

    thumb Max Leon
    3/30/2018

    5 star review  The Durban Hotel has the best carers in the world who love and care for every dog they have in there care , and the love and care from Candice an Sans Is all done for the love of dogs. I have my PRINCESS CANDY in a quarantine period there and she is so happy, photos daily and updates all the time . When I come back I want to be a dog At the THE DURBAN DOG HOTEL. � THE BESTEST

    thumb Joe Pereira
    10/16/2017

    positive review  This place is one of the most special places around! I have been taking my miniature schnauzers here since they were puppies. Sonseirai and Candice are so ] passionate about dogs and they love all their furry guests. I drop off my mutts and don't worry about them again. When we fetch them they have had such and amazing time that they are exhausted and sleep all the way home to Johannesburg. After an emotional incident in December Nixon and Poppy were put into the 'fragile group'. They came home all better and happy again! I cannot recommend enough!! Thank you!!

    thumb Tami King
    2/07/2019